Privacy Policy

Effective Date: October 12, 2026

Portland Chimney Care (“we,” “our,” or “us”) respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. By using this website, you agree to the practices described below.

Who We Are

Portland Chimney Care
Office #5, 1437 SW Columbia St, Portland, OR 97201, USA
Phone: +1 (503) 433-7104

Information We Collect

Information you give us. When you fill out a form on this website, call us, or text us, we may collect your name, phone number, email address, service address, the service you’re interested in, and the details you share in your message.

Information collected automatically. When you visit our website, standard technical information may be collected automatically, such as your IP address, browser type, device information, and the pages you viewed. This helps us understand how visitors use the site and keep it working properly.

How We Use Your Information

We use the information you provide to:

  • Respond to your inquiry and provide free estimates
  • Schedule, confirm, and carry out your chimney service
  • Send appointment reminders and service-related messages
  • Answer questions and provide customer support
  • Improve our website and services

We do not use your information for unrelated marketing, and we do not sell your personal information to anyone.

Phone Calls and Text Messages

If you contact us by phone or text, or submit a form asking us to reach you, you agree that we may call or text you back about your inquiry and your appointment. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Consent to receive messages is not a condition of purchasing any service. We do not share mobile phone numbers with third parties for their marketing purposes.

How We Share Information

We share information only when necessary:

  • Service providers: trusted companies that help us run this website, process form submissions, and operate our business. They may use your information only to perform those services for us.
  • Legal requirements: if we are required by law or court order, or to protect our rights and the safety of others.

We never sell, rent, or trade your personal information.

Cookies and Analytics

This website may use cookies and similar technologies to remember preferences, understand visitor activity, and improve the site.You can disable cookies in your browser settings. The site will still work, though some features may be limited.

Your Privacy Choices

Whether or not the law requires it, we honor the following requests from our customers and website visitors:

  • Know what personal information we hold about you
  • Request a copy of that information
  • Ask us to correct or delete it
  • Opt out of the sale of personal information (we do not sell it)

To make a request, call us at (503) 433-7104 or email info@portlandchimneycare.com.

Data Retention and Security

We keep your information only as long as needed to provide our services and meet legal and business record requirements. We take reasonable steps to protect it, but no website or electronic transmission can be guaranteed completely secure.

Children’s Privacy

Our services and this website are intended for homeowners and adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new effective date.

Contact Us About Privacy

Questions about this policy or your information? Contact us:

Portland Chimney Care
Office #5, 1437 SW Columbia St, Portland, OR 97201, USA
Phone: +1 (503) 433-7104
Email: info@portlandchimneycare.com